Shipping and Returns Policy

Please read our shipping and returns policy before ordering glow peptide research materials from Glow Peptides. This page explains our delivery arrangements, order cancellations, returns and refunds, including how to contact us if an item arrives damaged or your order has not arrived as expected. We aim to make the process clear so you can understand the relevant information before placing an order. Nothing in this policy limits your rights under applicable consumer law.

Delivery Areas, Times and Charges

We currently deliver to [insert the countries or regions you serve, including any postcode restrictions].

Our delivery arrangements are:

  • Order processing and dispatch: [insert your usual dispatch time].

  • Estimated delivery after dispatch: [insert the delivery timeframe for each service or destination].

  • Delivery charges: [insert your charges and any conditions for free delivery].

Available delivery options and the total delivery charge will be displayed before you complete your purchase. Please check that your delivery address and contact details are correct when ordering.

Where UK consumer delivery rules apply, we will deliver without undue delay and within 30 days unless a different delivery period has been agreed with you.

Delayed or Missing Orders

If your order has not arrived within the agreed delivery period, contact us using the details below and include your order reference. We will investigate the delivery issue and provide any remedy required by your applicable legal rights.

Cancelling an Order

If you are purchasing as a consumer and a statutory cancellation right applies, you may cancel without giving a reason. You can notify us before delivery or within 14 days beginning the day after you receive the goods. For a single order delivered in separate parts, this period normally begins after you receive the final item.

To cancel, send us a clear statement using the contact details below. Including your name and order reference will help us identify your purchase. You do not need to wait for our approval to exercise your cancellation right.

Returning an Item

After notifying us of a valid cancellation, send the goods back without unnecessary delay and within 14 days. Use the returns address listed below, package the goods securely and keep proof of posting.

Change-of-mind return postage: [state whether Glow Peptides or the customer pays the direct return cost].

We will only require you to pay return postage where this has been disclosed before purchase and is permitted by law.

Please handle the goods only as necessary to inspect them. Where legally permitted, we may deduct a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge cancellation or restocking fees when you exercise a statutory cancellation right.

Refunds Following Cancellation

For a valid consumer cancellation involving returned goods, we will refund you without undue delay and within 14 days of receiving the goods or evidence that you have sent them back, whichever happens first.

Where no goods need to be returned, or we have offered to collect them, the refund will be made within 14 days of your cancellation notice.

When you cancel the whole order, the refund includes the cost of our least expensive standard delivery option. Any additional amount paid for an expressly chosen premium delivery service does not have to be refunded.

Refunds will use your original payment method unless you expressly agree otherwise, and we will not charge a refund fee.

Product-Specific Cancellation Restrictions

Any lawful restriction on change-of-mind cancellation for a particular product will be explained before purchase. Such restrictions do not remove your rights where goods are faulty, damaged on arrival or not as described.

Damaged, Faulty or Incorrect Items

Please contact us as soon as reasonably possible if an item arrives damaged, is faulty, is not as described or differs from what you ordered. Include your order reference and a description of the issue. Photographs, where available, may help us understand the problem.

Your rights concerning faulty or misdescribed goods are separate from change-of-mind cancellation rights. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

We will cover reasonable return costs where required by law. Where a consumer is legally entitled to a refund for rejected faulty goods, we will provide it without undue delay and within 14 days of agreeing that entitlement.

Nothing in this policy makes your statutory rights dependent on reporting a problem within an additional 24-hour or 48-hour deadline.